#Faq sample page for e commerce update

Example of the Shipping page from Allbirdsĭon’t forget to link some were in your FAQ page to your shipping policy, for example: This will then contain all the information and questions regarding shipping. You can either place all the shipping information on your FAQ page or you can create a Shipping Policy. You will also have to add something about shipping. Don’t worry, you will get the items that you ordered.Īnd don’t forget to add something about customs duties or import duties.īut what about the questions related to shipping? Where is the rest of my order? We work with multiple global partners, so it can happen that your items are shipped separately this is to speed up delivery. I ordered multiple items but only received one.If you haven’t received tracking info within 5 days, then please contact us. Do you provide tracking information? Yes, we will send you a tracking number via email once your order ships.How do I cancel my order? You can answer this with “orders cannot be canceled after they are placed”, or you can give your customers a time window of like 24 hours that they can cancel their order.We do not store your payment information, so we cannot change the order. What if I need to modify my order? If you would like to add items to your existing order, please place an additional order.Maybe you only want to accept Gift cards that are issued by your dropshipping store? You could also type something about Gift cards. What methods of payment do you accept? For example, PayPal and all major credit cards.I hope you got some inspiration now already, let’s continue with the template! Dropshipping FAQ page template Now, I suggest you check out the FAQ page from ColourPop. For example, if you explained a lot about how your refunds work in your “Refund Policy”, then you can link to there. You can link to other pages in your store. This is a great tip if you can’t make the answer or the question short. For example, “Shipping & Delivery”, “My Existing Order”, and so on. You can even categorize your questions to organize your questions related to specific topics. This way, it’s easier to read through it all. Write short and precise questions with answers.

#Faq sample page for e commerce update

Are there any common patterns? Can you include any of these questions to your FAQ page? Don’t forget to update old questions and answers as well.

Keep looking at all the questions that you get from your potential and current customers. I will start with some common tips for creating your FAQ page: If you didn’t receive any questions yet or if you don’t have any customers yet, then no worries, keep reading below! Now that you’re hopefully convinced to use a FAQ page let’s continue to the best part of this article the dropshipping FAQ page template!īut before that, your goal is to gather all the common questions your customers have asked you or your customer support team before and add them to a document, so you got some questions specific to your business already. Think about how much time you can save from allowing customers to help themselves by using a FAQ page. Plus, you can even link to your FAQ page from your contact page: Source Now you (or someone that you hired) can either spend all your time answering all these general questions, or you can add a FAQ page to your store where they can find their answer by themself. For example, questions like “How long does shipping take?” or “Can I cancel my order?” Look, here is the deal many stores often get asked the same questions over and over again from potential customers and existing customers. Your visitors can find their answers here all by themself without contacting your customer service.ĭo you already see why websites add a page like this? Why are FAQ pages important for dropshipping stores? Think of a FAQ page as an automated customer support page or a simplified product manual. A FAQ page is one of the few must-have pages on this list.Īnd yes, I know, most dropshipping stores don’t have these default pages. SourceĮvery dropshipping store comes with a set of default pages like an “About” page, “Contact” page, “Privacy Policy” page, and more. If you do understand this already, then you can of course scroll down.Ī FAQ page is usually a list of common questions people have asked about your store, for example, your delivery time, or about a specific product. Let’s begin by understanding what a FAQ or Frequently Asked Questions page means, because if you don’t understand this, then the rest of the article will be hard to understand.

Getting Started with Dropshipping in 2022 What is a FAQ page?